Technical service

Questions:

If you have any questions about your unit related to technical and repairs, please email us at technik@osflow.com

Repairs:

You can send us your OSFLOW® for repair at any time, regardless of where you bought the unit. Please use only the original shipping packaging to avoid damage in transit. If you no longer have the shipping packaging, we will be happy to send you a new one for €35 (price within germany – international shipping cost on request).

ATTENTION:

We only accept packages with sufficient postage. Repaired units are generally only returned in the original shipping packaging.

Please enclose a signed, informal repair order with a detailed description of the fault. In addition, please include your telephone number in case of queries, as well as the desired address for delivery and invoice.
Please send the unit to the following address:

OSFLOW® Manufaktur
Liebfrauenbrunnstraße 21
97956 Werbach
Germany

Repair cost:

The repair costs consist of: Shipping packaging, postage, spare parts and labour.
If the costs for spare parts and labour exceed a net amount of 250 €, you will receive a cost estimate before the repair is carried out..

Case of guarantee:

If your OSFLOW® has a technical problem during the warranty period of 2 years from the date of invoice, please contact us by email at technik@osflow.com.

Cookie	Ablaufzeit	Beschreibung und Zweck:
aviaPrivacyEssentialCookiesEnabled	360Tage	Speichert den Cookie-Zustimmungsstatus des Benutzers für die „unbedingt erforderlichen Cookies“ für die aktuelle Domain.
aviaCookieConsent	1 Jahr	Speicher der Nutzereingabe beim Cookie-Banner.
aviaPrivacyMustOptInSetting	1 Jahr	Speichert die Cookie-Zustimmung (Opt-In) des Benutzers für für die aktuelle Domain.
aviaPrivacyRefuseCookiesHideBar	360 Tage	Speichert die Cookie-Einstellungen des Benutzers für die aktuelle Domain, damit die Meldung nicht erneut angezeigt wird.
pum	Sitzung	Das Cookie wird gesetzt um die Anzeige eines Popups zu steuern.
pll_language	1 Jahr	Speichert die Einstellungen für die Sprache (Die Sprache der letzten Nutzung)
PHPSESSID	Sitzung	Wird verwendet, um PHP-Funktionen seitenübergreifend bereitzustellen.

Cookie	Expiration time	Description and Purpose:
aviaCookieConsent	1 Year	Memory of the user input at the cookie banner.
aviaPrivacy MustOptInSetting	1 Year	Saves the user's cookie consent (opt-in) for for the current domain.
aviaPrivacy*	360 days	Saves the user's cookie settings for the current domain so that the message is not displayed again.
pum	Session	The cookie is set to control the display of a popup.
pll_language	1 Year	Saves the settings for the language (The language of the last use)
PHPSESSID	Session	Used to provide PHP functions across pages.

Cookie	Durée d'expiration	Description et objectif
aviaCookieConsent	1 année	Mémoire de l'entrée de l'utilisateur dans la bannière du cookie.
aviaPrivacy MustOptInSetting	1 année	Enregistre le consentement de l'utilisateur en matière de cookies (opt-in) pour le domaine actuel.
aviaPrivacy*	360 jours	Enregistre les paramètres de cookies de l'utilisateur pour le domaine actuel afin que le message ne s'affiche plus.
pum	Session	Le cookie est placé pour contrôler l'affichage d'une popup.
pll_language	1 année	Sauvegarde les paramètres de la langue (la langue de la dernière utilisation).
PHPSESSID	Session	Utilisé pour fournir des fonctions PHP à travers les pages.

Technical service

Questions:

Repairs:

Repair cost:

Case of guarantee:

OSFLOW® the Products

The OSFLOW® System

Other interesting links